DiroDi Electric Bikes Terms and Conditions Warranty Should any original component prove defective in terms of workmanship within its warranty period, we will repair or replace it. Warranty period for DiroDi electric bikes is as follows: Frame: 2 years Electrical Components: 1 year This warranty does not cover normal wear and tear, damages caused by improper assembly or faults resulting from an accident or improper or insufficient maintenance, or installation of parts or accessories. The warranty does not apply to damage or failure due to an accident, misuse, abuse, or negligence. Modification of the frame or components shall void this warranty. The warranty covers part replacement and transportation of the faulty part from the customer, as well as transportation of the repaired or replacement part back to the customer. If the customer is unable or unwilling to perform a repair, we will make every effort to arrange for the repair to be completed at a local bike shop. We will cover the labour and parts costs charged by the shop for this repair. This warranty does not cover any other labour or transportation charges or any other types of charges unless it is required by consumer law. It is hereby acknowledged that in the event of a fault that the customer believes to be a warranty claim, the customer shall not take the bike to a third-party bike shop for repair and request reimbursement for the cost under our warranty coverage without first reporting the issue to us and obtaining written confirmation from us. The customer must duly notify us of the nature of the fault, and provide a detailed report, and a quote from the bike shop (if applicable). Only after receiving written confirmation from us beforehand may the customer proceed with the repair. We reserve the absolute right to refuse to reimburse the aforementioned cost or to partially reimburse it, if a written confirmation was not obtained from us beforehand. This right shall be exercised by us at our sole discretion, without any liability or obligation whatsoever. Warranty will be void if the bicycle is used for other than normal activities, including but not limited to failing to follow the owner’s manual or using the bike for commercial activities or in competitive events, including but not limited to bicycle racing, bicycle motocross racing, stunt riding, jumping or similar activities and training for such activities or events. Puncture is not covered under warranty. The Warrantor may seek from you reimbursement of any costs and expenses incurred by it if the product is found not to be defective due to faulty materials or workmanship. The company shall not be responsible for consequential, special and cause and effect damages. A bicycle is a vehicle in real working conditions. It is always exposed to unwanted impacts, shocks, vibrations, heat and cold, accidents, water penetration, salt splash etc., which may cause damage, which will not be considered a manufacturing fault and thus is not covered under warranty. Your electric bike and all its components are water resistant against normal damp or wet conditions. Please note your bike is water resistant and not waterproof. The bike can be ridden under mild or moderate rain but should not be submerged in water or be ridden under rain showers (heavy rains). The bike should not be washed by a water hose and can only be cleaned by a damp cloth. Failure of parts due to liquid penetration is not covered under warranty. As part of the assembly process, some parts adjustment including but not limited to brakes and derailleur adjustment might be required due to potential part movements during shipment. Instructions on how to make such adjustments will be sent to customer if required. Failure to properly assemble the bike or adjust the parts is not covered under warranty. In such cases, if you decide to ask a third-party technician (e.g. a bike shop) to make the assembly or do the parts adjustment for you, fees incurred will not be covered under our warranty. In rare cases, due to part movements during shipment, scratches may appear on the bike paint job. In such cases, we will send you a small sample of your bike’s colour so that you can hide the scratch. Please note part or bike replacement requests only due to scratches on a part or frame cannot be accepted. In case a warranty extension is offered for any of our products, you can pay the fees and get covered for the extension through same terms and conditions. You may apply for the extension up to 1 day before the regular warranty period expires. Our warranty terms & conditions apply to all customers purchasing our products direct or through dealers, 3rd party or second-hand. To make any warranty claims, you must provide valid proof of purchase. If purchasing a second-hand bike, please ensure that you obtain a copy of the original buyer’s proof of purchase. The benefits given to you in this Product Warranty are in addition to your other rights and remedies under a law in relation to the products to which this Product Warranty relates. The Warrantor’s products come with guarantees that cannot be excluded under the Australian Consumer Law. Warranty Claims We try our best to make your purchase experience as pleasant as possible. Our priority is to provide exceptional customer service not only when everything is going smooth but also when something goes wrong. No one can guarantee that a product will never fail, and our product is not an exception. You might face a failure in the middle of nowhere in the cold or dark. You might face difficulties getting back home by a faulty bike. Later to solve the problem, our service team might ask you to do some time consuming trouble shooting steps, which might be beyond your expertise or even you might end up having to repack the bike and send it back to our service center. It might all be frustrating, and we understand that. However, the good news is that Dirodi bikes major electrical or mechanical fault rate under warranty is about 1% on average, so in about 99% of cases, you will not face such difficulties. However, in a rare case that a fault happens, please be assured that we will promptly take actions to solve the problem at earliest time possible. Please note during such a scenario, we require the customer’s positive and cooperative attitude or else we might not be able to effectively detect the fault’s root cause and solve the issue. Claims under this warranty must be made directly to the seller via email or website ticketing system. Proof of purchase is required.If requested by the seller, the buyer should provide photos and/or videos of the fault. Moreover, the buyer should perform troubleshooting steps, which might sometimes be a little technical, as requested by the seller.The seller’s technical team is the party that assesses the claim and determines whether a fault is covered under warranty or not. The decision by our technical team must be abided by both parties. Where the cause of a fault cannot be reasonably determined, we will bear the cost of replacement/repair in favour of the customer.In case a fault cannot be detected by standard troubleshooting methods (e.g. The bike won’t turn on and the cause can’t be identified) we might require you to send us back some parts of your bike or in rare cases the whole bike. Alternatively, we might send you replacement parts such as the battery, motor, LCD, controller, etc. to swap and test and return the defective one. Before we can send a replacement part, we must receive the faulty part.We suggest you keep and not dispose of the cartons of the bike and bike accessories, as you might need them if you need to return the bike or a part to our service centre.Customers are required to understand some level of technical knowledge or have tools required to recover their system remotely and safely with our assistance. Shipping Policy We guarantee delivery of the order to you. If the item gets lost, we will send you replacement free of charge; however, we are not responsible for delays in dispatch or delayed or un-scheduled deliveries.All our bike deliveries require signature on delivery. The customer might be asked to pay “redelivery fee” if no one is available at the destination address at the time of order delivery.If you received broken or damaged packages, please ensure to take pictures and ask the courier agent to write and sign the damages scope and description. In case of damage or loss of the product during shipment, the customer may require to cooperate with the seller in completing claim application based on the courier required paperwork. Return Policy This section only applies to orders made on dirodi.com.au website. For orders made on other channels, please refer to the channel’s specific return policy. If you are not satisfied with the product or if you have simply changed your mind, within 14 days of product receipt, you can return the product for full refund if there is no sign of usage on the product (e.g. scratch, dent or any other types of wear and tear). The cost of return will be on our side. You will be responsible for proper repacking of the product in it’s original packaging. If the original packing is not accessible, customer will be charged $100 for resending packaging material. If the product is damaged during return due to improper packing, the cost of repair will be on the customer’s side.Refund will be done in 48 hours after the order has been received back in our warehouse. Liability ZIMEMOT PTY. LTD. assumes no responsibility beyond quality control of products and components in-house or in manufacturing facilities, supplier selection of the products including Li-Ion battery packs, street or non-street products. All customers should fully understand their product and maintenance and safe keeping/use of the products and components. Literature provided on our website and manuals are there for this purpose, yet hazard scenarios might not be limited to those foreseen. The sole remedy under the above warranty, or any implied warranty, is limited to the replacement or repair of defective parts with those of equal or greater value at the sole discretion of ZIMEMO PTY. LTD. Except to the extend specifically prohibited by law, in no event shall ZIMEMO PTY. LTD. be liable for any property damage, personal injury or death, fire related incidents, loss of use, loss of opportunity, loss of contract, loss of goodwill, interruption of business, loss of profits, cause and effect loss or any other consequential, direct, indirect, incidental, special or punitive damages whether based on contract, warranty, negligence, product liability, or any other theory. ZIMEMO PTY. LTD. will not be liable for any accident, misuse, abuse, loss, injury for or by the rider neither a third-party, even if the cause is an ebike power, speed, bad or illegal parameter setting, components defect or malfunction. This applies in all cases however caused, whether for breach of warranty, contract, tort (including negligence), strict liability or other reasons. By purchasing this equipment buyer agrees that, IN NO EVENT WILL ZIMEMO PTY. LTD BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Customer takes all responsibilities and liabilities on all products including but not limited to ebikes, e-scooters, conversion kits, batteries, ebike components, brakes, bike mechanical parts and adjustments, electrical wiring, unforeseen occurrences, safety issues, maintenance and services, etc. Ebike rider must obey all traffic regulations, geographical or age restrictions and is responsible to follow rules and updates for the kind of vehicle using. Customers are fully responsible for understanding the safety concerns and regulations of keeping, charging, using and transportation of Li-Ion battery packs. Street Legality Where an electric bike or conversion kit is defined as Street legal, it means the electric bike or trike is considered street legal Under Australian Electric Bike Regulations to best of our knowledge. Those products are viewed as bicycles, not motorized vehicles without need of insurance license plate or drivers’ license. It is important for you to check your latest province/ state, county, and local laws to ensure that you are riding legally and safely.Please note Street Legal does not mean you can ride your electric bike or trike on any bicycle pathways; parks and trails may have their restrictions against use of electric assist bikes.By modifying electric bikes or conversion kits settings, upgrading components capacity such as controller or motor, the product might lose its street legality no matter who does the modification. In case of bike default setting or component modifications, ZIMEMO PTY. LTD. assumes no responsibility of fines, damages, loss or other consequences resulting from riding such a bike.ZIMEMO PTY. LTD. assumes no responsibility of fines, damages, loss or other consequences resulting from riding the bike on public roads where according to local rules and regulations the bike is not considered street legal or for whatever reason should not be ridden on such roads. After sales services For providing after services that are not covered under our warranty, we still may request the customer to provide us with their proof of purchase. We may not be able to provide a service, if we cannot confirm the requestor is a genuine buyer of our products. If you are buying a second hand bike, please ask the original buyer to notify us this change of ownership through email (email@example.com), otherwise we may not be able to provide some after sale services to you for security concerns (e.g. sending battery spare keys to an unidentified person) User Submitted Content By sharing a thought, customer review, picture, video, testimonial, technical issue or service ticket, you grant us, and anyone authorized by us, a claim and royalty-free permission to use or share those content where and the way we find it useful. Errors on Website or shared materials We are not liable of direct or indirect consequences for typographical or illustrative errors in our website, communications or materials shared. Errors will be corrected where and when discovered. Please help us improve them if you detect any. ** Please note all terms and conditions are subject to change at any time.**: For the latest terms and conditions, please refer to www.dirodi.com.au/terms . If there is any conflict or inconsistency between the terms and conditions in this manual and the terms and conditions on the above link, the terms and condition on our website (above link) shall prevail.