E-bike insurance can cover different things: theft, accidental damage, transport damage or liability if you injure someone or damage their property. A policy may cover some of these and exclude others.
Use this checklist to ask an insurer about your exact bike, how you use it and where you leave it.
Decide what you want covered
Start with the losses you could reasonably face. These are different benefits, not interchangeable names for the same cover.
| Risk | Question to put to the insurer |
|---|---|
| Theft from home | Is the bike covered in my garage, apartment cage or shared storage area? |
| Theft away from home | What lock, fixed object, unattended-time and overnight conditions apply? |
| Accidental damage | Does cover include a fall, collision or damage while transporting the bike? |
| Liability to someone else | Is there cover if I damage property or injure another person while riding? |
| Battery or accessory loss | Are the battery, second battery, rack, lock and fitted accessories included? |
| Personal injury | Is this included at all, and which benefits, limits and exclusions apply? |
A manufacturer's warranty addresses covered product faults. It is not a replacement for theft or accident insurance. Likewise, insurance does not remove the need to maintain brakes, tyres and other wear parts. See our separate DiroDi warranty and servicing guide.
Check the cover, limits and exclusions
Obtain the Product Disclosure Statement, any supplementary documents, the policy schedule and the applicable endorsements. The schedule identifies the cover you actually selected; the product's advertising may describe optional benefits you did not buy.
The Australian Government's Moneysmart explanation of a PDS identifies it as a source of the product's significant benefits, risks, costs and conditions. Use that document to find the definitions of bicycle, electric bicycle, theft, unattended, commercial use and accidental damage. ASIC's insurance information is a useful starting point for understanding disclosure and insurance questions.
Write down the excess beside the maximum benefit. A low premium is less useful if a likely claim falls below the excess or an accessory sub-limit. Ask how an older battery is valued and whether settlement is based on replacement, agreed value or another method specified in the policy.
Tell the insurer which bike you own and how you use it
Give the insurer the model, generation, rated motor output and any modifications. Include a second battery or changed controller, rather than assuming it makes no difference. Ask for written confirmation that the insurer accepts that configuration for the use you describe.
Public-road eligibility is a separate issue. For example, the NSW Government FAQ currently allows qualifying bikes up to 500W under the transitional rules until 1 March 2029; it also explains that software restriction does not make a bike above that power limit eligible. Other states have different requirements.
DiroDi's 1000W bikes are sold for off-road use on private property. If that is your purchase, describe private-land riding explicitly and ask whether the policy covers it, including transport to that land. Neither a generic bicycle policy nor the existence of an insurance quote establishes public-road permission. Do not assume private-property use is automatically included or excluded: obtain the insurer's actual answer.
Check theft cover at home and away
Think through a normal week rather than an ideal storage arrangement. Your home may have a locked garage, but your workplace might only have an open rack. An apartment building's entry door may be locked while its bicycle storage remains shared.
Ask whether the policy requires a particular lock rating, proof of purchase for that lock, the frame to be attached to an immovable object, or extra precautions overnight. An integrated wheel lock stops the wheel rotating but does not physically attach the bike to a fixed object. Check whether using it alone satisfies the policy; do not infer that it does.
Keep a private record of the frame serial number, purchase invoice, battery identification and clear photographs. Add receipts for valuable accessories. These records help identify the bike and support a claim, but they do not guarantee acceptance of a claim that falls outside the policy.
Tell the insurer about paid delivery work
Riding to an office and carrying food for payment can be treated differently. Tell the insurer if you plan to work through a delivery platform, hire out the bike or use it in another business. Ask about liability while working, theft between orders and any platform-provided cover before relying on it.
Keep this separate from the manufacturer's warranty: DiroDi's published warranty terms exclude commercial activities from the voluntary warranty. Applicable consumer-law rights are a separate consideration. For a working bike, settle both the insurance and support arrangements before making a purchase decision.
A message to send to an insurer
I want to insure a [model and generation] with a [rated output] motor for [commuting, leisure or specified business use]. It will be stored at [location] and parked using [lock and fixed object]. Please confirm theft at and away from home, accidental damage, liability, battery and accessory cover, transport cover, exclusions, excesses and settlement basis for this exact configuration.
Attach the product specification and keep the response with the policy documents. Repeat the check before changing the bike or how you use it. This is general information to help you ask better questions, not a recommendation of a particular policy or personal financial advice.
Electric Bike Insurance: What Cover Do You Need?